We respect your rights to privacy under the Privacy Act 1988 (Cth) (Privacy Act) and we comply with all of the Privacy Act’s requirements in respect of the management of your personal information. We understand that your personal information is important and as such all of related body corporates, our hospitals and entities comply with the Privacy Act, even if they are not themselves required to apply.
Please note that further information on your rights and our responsibilities in regards to your medical treatment can be found at: http://www.oaic.gov.au/privacy/privacy-topics/health-for-individuals/
The personal information we collect will vary depending on the service that you request or that we provide to you. However, the types of personal information we will collect may include but not be limited to:
identification information, including: your name, mailing or street address, email address, telephone number, facsimile number, age or birth date, Medicare numbers, Individual Healthcare Identifiers, medical insurance details and your profession, occupation or job title;
sensitive information, including: information that is necessary to provide services to you such as your personal medical history, ethnic origins and lifestyle patterns;
details of services you have enquired about, together with any additional information necessary to respond to your enquiries;
any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise; and
information you provide to us through our receptions, surveys or visits with our representatives from time to time.
We also collect some information that is not personal information because it does not identify you or anyone else. We collect anonymous answers to surveys and aggregated information about how users use our website for statistical purposes. In all other circumstances where it is impractical for us to interact with you anonymously or pseudonymously we will also collect your personal information.
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. The ways in which we will collect personal information from you include the following:
through your access and use of our website;
during conversations between you and our representatives;
when you complete any documentation on paper or on line requested by us, relating to your requests for your personal or health information, that is necessary for us to provide you with services and/or material.
Depending on your circumstances we also collect personal information from third parties including:
from third party companies such as credit reporting agencies, law enforcement agencies and other government entities; and
other medical professionals, relatives, holders of your power of attorney and from other health service providers in order to assist us in our provision of services to you. This is subject to you having first provided your consent that we can collect your personal information in this way.
We will also collect your personal information in limited circumstances where your consent cannot be obtained, such as when there is an immediate need to provide you with health care services by way of immediate emergency medical treatment where your state of health and/or life is at risk. In this situation we will collect your personal information in accordance with applicable law.
In all instances, we will exercise the same utmost care in the collection and use of your personal information.
We log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.
If you do not provide us with the personal information described above, some or all of the following may happen:
we may not be able to provide the requested products or services to you, including services either to the same standard or at all;
we may not be able to provide you with information about the services or products that you may want, including information about treatment, contractual obligations, discounts, sales or special promotions; or
we may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of health care service and customer service.
We collect, hold, use and disclose your personal information for the following purposes:
to provide services and information to you;
to send communications requested by you, to answer enquiries and provide information or advice about existing and new products or services;
to provide you with access to protected areas of our website;
to assess the performance of the website and to improve the operation of the website;
to provide personal information to our related bodies corporate, contractors (such as our doctors and surgeons), allied healthcare service providers (such as pharmacists, radiologists and pathologists) or other third parties (such as health care funds) in order for us to provide services to you;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Little Company of Mary Health Care Limited together with the Celebrating Excellence in End of Life Care (CEEOLC) campaign, I Am Living, its related bodies corporate, partners, contractors or service providers;
to provide your updated personal information to our related bodies corporate, contractors or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint or review made or lodged by you;
to comply with any law, rule, regulation, lawful and binding determination, reporting obligation, decision or direction of a regulator, or in co-operation with any governmental authority of any country or in response to any subpoena or lawful request for production of information; and
as a Mission based Catholic Body, your personal information may be provided to Chaplains or other Pastoral Care workers to enable them to contact you, if you consent to such contact.
Your personal information is important to us. Information on how we secure your personal information is provided in the security section below.
In limited circumstances we may disclose your information to the following individuals or entities in the general operation of providing our services:
our employees, related bodies corporate, partners, contractors or service providers for the purposes of the operation of our website, fulfilling requests from you, and to otherwise provide services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants; and
other third parties with whom we have relationships for business and healthcare related purposes, for example with our allied healthcare providers such as physiotherapists and pathologists; and
any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
In Victoria, however, we may share your health and personal information (in accordance with the Health Services Act 1988 Victoria) for quality and safety purposes, without obtaining your consent. The information would only be disclosed to to entities responsible for investigating failures in quality and safety and for health system quality and safety oversight such as the Victorian Department of Health and Human Services, Safer Care Victoria, the Victorian Agency for Health Information, and/or another health service entity.
We will not use your personal information for direct marketing.
You can request access to any personal information or health information we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you). Depending on the nature of the personal information you seek we could charge you a reasonable amount to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and we will not charge for making any corrections to your personal information. If you wish to make such a request, please use the contact details which are set out in the “Contacting Us” section at the end of this policy.
For more information on accessing your health records please email: email@example.com
There may be instances where we cannot grant you access to the personal information or health information we hold. For example, we will refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you can request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
If you believe that your privacy has been breached, either by us or by one of our partners, please contact our Privacy Officer in the first instance using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will respond to your complaint as soon as possible and in any event within 30 days of receipt of your complaint. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
If you are not satisfied with the outcome provided above then you can make a complaint to the Privacy Commissioner, by calling 1300 363 992 or by writing to GPO Box 5218 Sydney NSW 2001.
We will not disclose your personal information to anyone located overseas.
We understand the importance of protecting your personal information. We regularly assess the risk of misuse, interference, loss, and unauthorised access, modification or disclosure of the personal information we hold and we take measures to address these risks. Such measures include; keeping a record of when someone adds, changes or deletes personal information and routine checks to ensure that staff only access records they need to. We conduct regular internal and external audits to assess whether we have adequately implemented these measures and that your personal information is protected.
While we take all reasonable steps to protect the personal information on our system, as our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. In addition, we cannot guarantee that the websites and material to which we have linked on this page are subject to the same standards as us. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed.
Our website contains links to other websites and collateral operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website or collateral and we are not responsible for the privacy policies or the content of any third party website or collateral. Third party websites and collateral are responsible for informing you about their own privacy practices.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Privacy Officer at:
Privacy Officer, Little Company of Mary Health Care Limited
Post: GPO Box 4121, SYDNEY NSW 2001
Tel: 02 9258 1788